Tendfor enhances Microsoft Teams by allowing users to content team members and customers from one easy screen via voice or chat. Ideal for companies who want to ensure excellence in customer service.
Run on any Device
Deploy on Teams app, Teams mobile, Windows app or web browser.
A true Cloud app
Azure based, single sign on.
Zero Hardware deployment providing fast and efficient onboarding.
Software updates delivered via the cloud, applied seamlessly.
Take control of your environment with easy to use web administration, for complete control of your call flow and customer interactions.
Dynamic and easy to set up call and call queues
Quick identification of who is available to take calls, and where to direct callers.
Ensure that customers are not left waiting and their needs are addressed quickly.
Advanced routing using Microsoft Power Automate
Enhancing visibility of interactions
Set up of customised dashboards for ease of reporting and viewing.
Configure individual wallboards relevant to each department or user.
Empower your Reception
Users can view team members’ calendars live, and add a call-back, appointment or follow-up when they are unavailable to handle a live call.
Enhances Teams calling to enable professional consultative transfer functionality.
Integrate to your customer database for enhanced customer service
Web hooks available to connect to any web-based application for screen popping.
Native Microsoft Dynamics CRM integration.
Integrate using Microsoft Power Apps – the sky’s the limit.